Caribbean Quality Culture: Persistent Commitment to Improving Higher Education
Sandra Ingrid Gift
This chapter focuses on the continuous quality improvement (CQI) of the internal QA system at The UWI, with particular attention to The UWI Open
Campus. The chapter commences with a brief review of quality and QA for online programming, after which it discusses the changes in the internal QA
practices of the university to facilitate high-quality online programme delivery and review. The chapter mainly uses best practices in online learning, namely
articulation of specific online policies to govern the strategic and operational levels, and provision and adequacy of faculty training as articulated by Jara and
Mellar (2007), Herman (2012), Cicco (2013), and Baran and Correia (2014) as the frame for the analysis of continuous improvement in online education at
The UWI. However, the plan-do-check-act cycle is periodically referenced as appropriate.